Faculty:
Doug Wojcieszak – Founder Sorry Works!

Activity Overview:
Adverse medical events — including possible medical errors — are emotionally and legally challenging situations for clinicians.  Too many clinicians were never trained in medical school or in CME courses how to have difficult conversations with consumers; many physicians have also been told historically never to say “sorry” and let the lawyers do the talking post-event.  This course will teach physicians how to run to the problem post-event and remain engaged with families which will lead to fewer lawsuits and enhanced patient safety.

Learning Objectives:
– Teach clinicians how to remain in the relationship with patients and families after adverse medical events
– Demonstrate the difference between empathy and apology and instruct how to communicate with grieving and angry consumers
– Show the role of front-line staff in the disclosure process, and how front-line staff and leadership can resolve cases using disclosure
– Answer typical questions and challenges to disclosure and discuss case scenarios

Activity release date: 10/18/2021
Expiration Date: 10/18/2023
Estimated Time to Complete: 1.0 Hour(s)

Target Audience:
This activity is intended for all medical professionals in dealing with patient care.

Relevant Financial Disclosures:
The following faculty, planners, and reviewers have no relevant financial
relationships with commercial interests to disclose.
Doug Wojcieszak (Faculty)
Kimberly Archuleta (Medical Academy Planner)
Victor Waters, MD (Planner, Reviewer)
Mayaih Kenny (Reviewer)
Karen Kaminskas (Reviewer)

Contact Information:
For questions regarding the content or access to this activity, contact Kimberly Archuleta/ kimberly@medicalacademy.com

Instructions for Participation:
Participants must complete the activity online during the valid credit period that is noted above.
Follow these steps:
1. Read the target audience, learning objectives, and faculty/planner/reviewer financial disclosures provided above.
2. View of the video and other required educational content provided on this course page, including a self-reflective quiz for promoting retention of knowledge.
3. After completion of the viewing of the video and other materials, you will be provided access to the Activity Evaluation. We request you complete the Activity Evaluation to provide the necessary feedback for continuing accreditation purposes and for the development of future activities.
4. Additional optional articles on this topic are included for your review. ***NOTE Please fill out the Post Activity Evaluation after the last lesson to receive 2 AMA PRA Category 1 Credit(s)™.

Total Credits Earned For All Courses: 2

 Medical Academy is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Medical Academy designates this enduring material for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.